Refund Policy

1. Our Commitment to Quality

At HandyPro Services, we stand behind our work and are committed to your complete satisfaction. This refund policy outlines our procedures for addressing concerns and ensuring fair resolution of any issues that may arise.

2. Service Satisfaction Guarantee

We guarantee that all work will be completed to professional standards and in accordance with industry best practices. If you are not satisfied with our work, please contact us within 7 days of completion to discuss your concerns.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Work was not completed as agreed upon in the written estimate
• Significant defects in workmanship that cannot be corrected
• Services were cancelled before work began (full refund of any deposits)
• Materials were not used or were returned in original condition

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Labor costs for completed work that meets professional standards
• Materials that have been installed or customized for your project
• Emergency service calls and diagnostic fees
• Work completed more than 30 days ago (warranty claims may apply)
• Issues caused by normal wear and tear or customer misuse

5. Refund Process

To request a refund:

1. Contact us within 7 days of service completion
2. Provide detailed description of the issue
3. Allow us opportunity to inspect and correct the work
4. If correction is not possible, we will discuss refund options
5. Approved refunds will be processed within 10 business days

6. Partial Refunds

In cases where work is partially completed or partially satisfactory, we may offer partial refunds based on the value of work completed to standard. This will be determined on a case-by-case basis through mutual agreement.

7. Alternative Resolutions

Before considering refunds, we prefer to resolve issues through:

• Correcting or redoing unsatisfactory work at no charge
• Providing additional services to meet your expectations
• Offering service credits for future work
• Negotiating mutually acceptable solutions

8. Deposit Refunds

Deposits paid for scheduled work will be fully refunded if you cancel more than 24 hours before the scheduled start time. Cancellations with less than 24 hours notice may forfeit the deposit unless rescheduled within 30 days.

9. Payment Method

Refunds will be issued using the same payment method used for the original transaction. Credit card refunds may take 3-5 business days to appear on your statement. Cash and check refunds will be issued by company check.

10. Warranty vs. Refund

Issues arising after 7 days but within our 90-day warranty period will be addressed under our warranty policy rather than refund policy. Warranty work includes correction of defects in workmanship at no charge.

11. Dispute Resolution

If we cannot reach a mutually satisfactory resolution, disputes may be resolved through mediation or arbitration as outlined in our Terms of Service. We are committed to fair and reasonable resolution of all customer concerns.

12. Contact Information

To discuss refund requests or concerns about our services, please contact us:
Phone: (555) 123-4567
Email: refunds@handyproservices.com
Address: 123 Main Street, Anytown, ST 12345